To develop or assist in the development of a technology department that provides timely, effective, reasonable solutions to the people they support.

Work Expirience:

Saint Paul Public Schools, Building Tech
2002 - Present
- Build, implement, and maintain Macintosh, Windows, and Novell web, email, and file servers.
- Monitor and troubleshoot IP and AppleTalk based network problems.
- Respond to requests for technical support with Macintosh and Windows based computers.
- Train administration, staff, and students on software and general computer use.

Power On Software, Support Specialist
2000 - 2002
- Recognized by management and clients for outstanding knowledge, troubleshooting ability, and attitude.
- Respond to phone, email, and in person requests for technical support on a variety of issues from basic desktop support to advanced network troubleshooting.
- Documented and tracked issues for future development, temporary workarounds, and final resolution.

Saint Paul Public Schools, Network Tech 2
1999 - 2000
- Along with a team of 5 other technicians we were responsible for insuring the computers and related technical educational tools were effective in over 73 different schools and programs with more than 7,000 employees and 46,000 students.
- Provided on site support for Macintosh and Windows clients and servers on Novell, NT, and AppleShare IP based networks.


Lithokraft II, Systems Admin / Preflighter
1997 - 1999
- Maintained the highest volume of preflight output during shifts.
- Accomplished time sensitive goals in critical moments of heavy production.
- Developed custom databases for image archiving and client storage.
- Developed custom applications to automate repetitive processes.
- Maintained and optimized software, hardware, and work flow for 20+ employees.
- Preflight client developed documents to prepare them for press.

Education:

University of Phoenix
Bachelor of Science, Business Administration

Brainbench.com
Certification in Network Technical Support

Brainbench.com
Certification in Macintosh Networking

Net3Group
IP Packet Analysis

Skills:

-9+ years Macintosh and Windows LAN/WAN network configuration and administration, technical support, and training.
-Mid management experience including scheduling, hiring, training, cost analysis, and project management.
-Web and print design, image correction, and preflight specialist.
-Relational database design, active page online publishing, and workflow optimization.